Commercial Cleaning Takes on New Meaning

Many facility managers may look at office and building cleaning as just the cost of doing business. Because of the down economy, some are even being forced to cut costs on their cleaning expenditures.

But as we have learned over the last four decades of cleaning everything from concert halls to healthcare facilities, there are many benefits to staying ahead of the dust.

Here are some facts:

In the first 30 seconds upon entering your establishment, a new customer forms his or her first impression of your business. Impressions begin to form even before a customer steps through the door, as he or she relates the outside appearance of your building to the quality of product or service inside. Are You Displaying The “Right” Business Image To Attract Customers?

– Small Business Brief,
©2006-2008

Since customers value cleanliness, they will seek out specific stores that are reliably clean. Certain parts of the store, such as the restrooms, are especially important because the customer relates the cleanliness of restrooms to the cleanliness of other parts of the facility. People are uneasy about the spreading of germs and bacteria, and failing to keep the restroom up to customer standards deter people from returning and hurt overall business.

– Convenience Store Decisions,
September 2008

Offices across the world have germs covering a wide array of surfaces that cause employees to take an average of seven sick days per year.

– UnArchived Articles,
July 2008

Studies show that cleanliness is one of the main factors in determining customer satisfaction along with clean facilities and ample parking.

– The Sport Journal,
2003

With the introduction of green products, studies have shown that employees, visitors and janitorial staff have seen fewer incidents of skin, eye and lung irritation as well as less severe allergies and fewer headaches.

According to a AAA survey, cleanliness was the main feature that travellers looked for when choosing where to stay, outranking not only price/value and location, but also room amenities as well as customer service.